Player Protection
Responsible Gaming
Policy date: 18 September 2026
This Responsible Gaming Policy explains the tools and account controls available to help users manage their gambling activity. It also sets out our approach to self-exclusion, protection of minors and support for anyone who feels that gambling is becoming difficult to control.
1. Introduction
1.1 Purpose
The purpose of this policy is to explain how FastPay Online Casinos approaches responsible gambling and the account controls available to users. Gambling can involve financial and personal risks, so players should have clear information and practical tools that make it easier to manage time and spending.
The policy is also intended to reduce the risk of problem gambling, prevent underage participation and make it easier for users to request restrictions when they no longer want unrestricted access to casino services.
1.2 Our commitment
FastPay Online Casinos supports a safer gambling environment where users can set limits, request breaks and ask for account restrictions when needed. Gambling should remain a form of entertainment rather than something that interferes with finances, work, relationships or everyday responsibilities.
If you are concerned about your gambling activity, you can contact our support team and ask for help with account limits, cooling-off or self-exclusion.
2. Player Limits
2.1 Personal limits
Personal limits are designed to place clear boundaries around gambling activity. Different limits control different parts of account use, so players can choose the option that best matches what they want to manage.
| Limit | What it controls |
|---|---|
| Deposit Limit | Sets the maximum amount that can be deposited during a selected daily, weekly or monthly period. Crypto transactions may require the use of another account limit where a direct deposit cap does not apply. |
| Loss Limit | Sets a maximum loss amount for a chosen period, based on account activity and deposits. |
| Wager Limit | Caps the total amount that can be wagered during a selected timeframe. |
| Session Limit | Restricts how long a gambling session can continue before access is interrupted. |
| Cooling-Off Period | Temporarily restricts gambling activity. During the cooling-off period, deposits and promotional activity are restricted while eligible withdrawals can still be processed. |
| Self-Exclusion | Blocks normal access to the account for a fixed period or indefinitely. Deposits and gambling activity are stopped while withdrawal requests may still be handled manually where appropriate. |
2.2 How to request self-exclusion
A self-exclusion request can be made when you want to stop gambling for a set period or without a defined end date. Once exclusion is applied, normal account access and promotional communications should be restricted for the duration of the exclusion.
If funds remain on the account, a withdrawal request can still be reviewed. Identity verification may be required before funds are released, and normal withdrawal conditions may continue to apply.
Self-exclusion is intended to create a meaningful break from gambling. If you request exclusion, do not attempt to bypass it by opening additional accounts.
3. Problem Gambling Support
Gambling can stop feeling recreational when spending, losses or time spent playing become difficult to control. Warning signs can include chasing losses, gambling with money needed for everyday expenses, hiding activity from other people or repeatedly playing for longer than intended.
If you recognise these patterns, consider using account limits or taking a complete break. You can also ask our support team to restrict or close the account instead of trying to manage the situation through willpower alone.
- stop playing when gambling is affecting essential spending;
- avoid increasing deposits in an attempt to recover previous losses;
- use cooling-off or self-exclusion if shorter limits are not enough;
- talk to someone you trust if gambling is becoming difficult to manage;
- seek professional help when gambling begins affecting finances, relationships or mental well-being.
4. Support Resources
If account limits and self-exclusion are not enough, professional support may be useful. Independent gambling-support organisations can provide confidential guidance, counselling and practical help for people affected by gambling-related harm.
Rather than listing third-party websites here, we recommend asking our support team for current support options relevant to your location. This avoids sending users to outdated or regionally unsuitable resources.
5. Protection of Minors
FastPay Online Casinos is intended only for people aged 18 or over. Age or identity documents may be requested where verification is required. If an account is found to belong to someone under the permitted age, access can be restricted or blocked.
Parents and guardians should also take reasonable steps to prevent minors from accessing gambling services. Shared devices should not retain casino passwords or payment details where a child can reach them.
- do not share account credentials with anyone under 18;
- log out when using a shared computer or mobile device;
- do not save payment details on devices used by minors;
- use parental controls or device restrictions where appropriate;
- keep identity documents and payment information secure.
6. Keeping Gambling Within Limits
Responsible gambling is easier when limits are decided before play begins rather than after money has already been lost. A fixed entertainment budget and a planned stopping point can make it easier to avoid impulsive decisions.
- only gamble with money that is not needed for essential expenses;
- decide how much time and money you are willing to spend before starting;
- do not treat bonuses or cashback as guaranteed value;
- do not use gambling as a way to solve financial problems;
- take regular breaks and stop when gambling is no longer enjoyable;
- review account activity if spending begins increasing over time.